Medicotoon Privacy Policy

1. Introduction

Medicotoon is an educational platform that provides online learning services, including courses, video lessons, question banks, exams, mock exams, books, files, comments, and progress tracking.

By using Medicotoon, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Policy, please do not use the application or services.

2. Information We Collect

We may collect the following types of information:

Account Information

• First name and last name.
• Email address.
• Phone number and WhatsApp number.
• Country information.
• Exam name and exam date, if provided.
• Profile image, gender, or other optional profile details.

Authentication and Device Information

• Login tokens and authentication status.
• Device name, device serial, or device token where required for account security.
• Last login time, IP address, and user agent where applicable.

Learning and Usage Information

• Courses subscribed to by the user.
• Watched videos and total minutes watched.
• Exam attempts, answers, scores, and completion status.
• Question attempts and learning progress.
• Book or file views.
• Comments and replies on questions or videos.

3. How We Use Information

Medicotoon uses collected information to:

• Create and manage user accounts.
• Provide access to subscribed courses and learning content.
• Track learning progress and exam performance.
• Improve the learning experience inside the app.
• Send important notifications related to courses, exams, updates, or account activity.
• Protect accounts from unauthorized access.
• Provide technical support and respond to user requests.

4. Account and Device Data

Medicotoon may use device-related information to help protect user accounts and prevent unauthorized sharing, misuse, or suspicious access. This may include checking whether a user account is linked to a registered device.

5. Learning Activity

To provide a personalized learning experience, Medicotoon may store and process learning activity such as:

• Course progress.
• Video watch history.
• Questions answered by the student.
• Exam scores and results.
• Mock exam history.
• Comments and discussions related to learning content.

This information helps students continue learning from where they stopped and helps administrators provide better support.

6. Subscriptions and Payments

Medicotoon may store subscription information such as course subscriptions, start dates, end dates, subscription status, and related administrative records.

If payment services are used, payment processing may be handled by third-party payment providers. Medicotoon does not intentionally store full payment card details inside the learning platform database.

7. Notifications

Medicotoon may send push notifications, in-app notifications, or other messages related to:

• Course updates.
• New lessons or learning materials.
• Exam reminders.
• Subscription updates.
• Important platform announcements.

Users may be able to control notification permissions from their device settings.

8. Data Sharing

Medicotoon does not sell personal information. Information may be shared only when necessary to operate the service, provide support, comply with legal obligations, protect the platform, or work with trusted service providers.

Examples may include:

• Hosting and server providers.
• Notification services.
• Payment providers, where applicable.
• Technical support or maintenance providers.

9. Data Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or alteration.

However, no internet-based service is 100% secure. Users should protect their login details and avoid sharing their account access with others.

10. Data Retention

Medicotoon keeps user information for as long as needed to provide the service, maintain account records, support learning progress, resolve disputes, comply with legal requirements, and improve platform operations.

Some data may remain in backups or logs for a limited period after deletion requests.

11. Children’s Privacy

Medicotoon is intended for educational use. If the platform is used by minors, it should be used with the knowledge and consent of a parent, guardian, school, or responsible educational institution where required.

If you believe that a child has provided personal information without appropriate permission, please contact us so we can review the matter.

12. User Rights

Depending on your location and applicable laws, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate data.
• Request deletion of certain account information.
• Withdraw certain permissions, such as notification permissions.
• Contact support regarding account or privacy concerns.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Continued use of Medicotoon after updates means that you accept the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how Medicotoon handles your data, please contact us.